Webinar | How to self-serve your customers through Whatsapp Messenger

About this webinar

Think of your chatbot as your most efficient contact center agent. The agent that solves all your customer questions and gets the job done. Now, picture this assistant even more versatile than how it is already, with 24 hour access through every smartphone device on the planet, in the hands on your customers…

In this free and live webinar, we’ll cover:

  • Self-serving customer questions.
  • Efficiency of using our chatbot engine.
  • Using automation tools to fulfil web-service requests such as “where is my order?”.
  • How to handover from chatbot on Whatsapp to a live agent, in the same conversation window.

Speakers spotlight

Sam Boyle, General Manager (UK)

Since joining Inbenta in 2015, Sam has been tasked with bringing Inbenta’s unique approach to Natural Language Processing to the UK market. He has a background in modern languages and possesses extensive experience within digital self service and conversational AI.

Tom Greenwood, Senior Account Executive (UK)

Born in the United Kingdom, Tom studied International Business an EPAS accredited degree at Nottingham Trent University, before venturing off for a career in the technology sector in Barcelona. He joined Inbenta in 2017 working for Inbenta UK.

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