MANUFACTURING

 

Boost Your Customer Care

 

Increase self-service with AI-powered chatbots and semantic search.

 

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TRANE

Increasing Trane’s customer service capabilities.

With dynamic FAQs and instant answers, Inbenta decreased Trane’s incoming support emails by over 65%.

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We skyrocket customer support for manufacturing.

 

We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.

 

24/7 self-service. Try it out now.

 

Click a question to get a response.


  • Do you sell direct?
  • What is your warranty on refurbished items?
  • Do you sell parts/accessories?
  • Where is your nearest manufacturing facility?
  • What is your warranty on refurbished items?
  • When will my parts arrive?

Performance by the numbers.


20-40%

Support ticket deflection

10-30%

Search-to-cart increase

390%

ROI for enterprise users

Optimize your customer experience with AI-powered self-service

 

Inbenta gives customers the power of information with industry-leading self-service tools. No queues, no wait times, just 24/7 customer support. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.

live-chat

FAQs & Simple Answers + Dialogs

The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.

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Live Agent Escalation

In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.

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Ticket Deflection

Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.

autocomplete

Order Status

Once an order has been placed, customers can use the Inbenta Chatbot to view and update their orders without leaving the dialog window.

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Multiple Languages

Inbenta's solutions can be deployed in 30+ languages, bringing first-class customer care to a global market.



Inbenta can help you reach your customer support goals.



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