MANUFACTURING
Boost Your Customer Care
Increase self-service with AI-powered chatbots and semantic search.
Increasing Trane’s customer service capabilities.
With dynamic FAQs and instant answers, Inbenta decreased Trane’s incoming support emails by over 65%.
We skyrocket customer support for manufacturing.
We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.
Performance by the numbers.
20-40%
Support ticket deflection
10-30%
Search-to-cart increase
390%
ROI for enterprise users
Optimize your customer experience with AI-powered self-service
Inbenta gives customers the power of information with industry-leading self-service tools. No queues, no wait times, just 24/7 customer support. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.
FAQs & Simple Answers + Dialogs
The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.
Live Agent Escalation
In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.
Ticket Deflection
Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.
Order Status
Once an order has been placed, customers can use the Inbenta Chatbot to view and update their orders without leaving the dialog window.
Multiple Languages
Inbenta's solutions can be deployed in 30+ languages, bringing first-class customer care to a global market.