We skyrocket customer support for airlines.
We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.
Performance by the numbers.
Support ticket reduction
ROI for enterprise users
Optimize the airline experience with AI-powered self-service
Flying doesn’t have to be stressful. From booking flights and navigating rewards, to figuring out pet policies and in-flight wifi, to locating lost luggage and delayed flights, passengers sign up for a lot more than just a ticket when they choose to fly with your airline. In an industry that prioritizes customer loyalty and success, you already know that helping passengers make the most out of their trip will bring them back to you for their next. Inbenta gives passengers the power of information with industry-leading self-service tools. No queues, no wait times, just 24/7 customer support. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.
FAQs & Simple Answers + Dialogs
The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.
Live Agent Escalation
In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.
Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.
Your customers can leverage the transactional capabilities of the Inbenta Chatbot by booking flights in-chat. We join you in safeguarding the personal information of your customers by sending them back to your site for payment processing.
Once a flight has been booked, customers can use the Inbenta Chatbot to change flights, update reservations, check flight schedules, look up baggage policies, and more.
Inbenta's solutions can be deployed in 30+ languages, bringing first-class customer care to a global market.