AI search, service and support with the fastest time to market
Integrating Inbenta will be fast and easy for your development team. Below is a breakout of our technology solutions. Integrating the Inbenta Self-Service Application. We have extensive possibilities for you to plug in the self-service application and semantic search engine to your website, or any other type of application. Our most popular integration is HTML5, plus we have a number of other technology options that will fit most any web browser.
Integrating the Inbenta Knowledge Base
You’ll get our full-featured knowledge base manager, with a choice of two options with which to integrate your knowledge base. 1) You can use Inbenta Backstage Analytics, our CRM tool, that lets you edit the content and store it in our cloud infrastructure. 2) You can edit the content in your own infrastructure or website and use our web crawler to index your knowledge base into Inbenta. If you have your content in Zendesk, we use their secure APIs to access the Zendesk knowledge base and then implement Inbenta.
Natural language search on top of Zendesk’s
• Integrating with high-level APIs: If you decide to handle the presentation layer of the Inbenta Semantic Search Engine yourself, we’ll provide a high level API using either: JSON, XML or SOAP, which deliver very flexible integration modes.
• Integrating with pop-ups: With this kind of integration, the external application has some independence from the client environment, opening Inbenta Semantic Search in an external window, so that the user can continue searching or browsing the site depending on the window that’s displayed at that time.
• Integrating with Frames or iFrames: The external application is seamlessly integrated into the client environment, with the search box and other navigation elements usually a part of the client’s portal. Only the results section belongs to the external application, so the final impression is that the entire search process occurs within the site.
Integrating Inbenta Support Ticketing
The integration of our support ticketing system is seamless. It only requires the following configuration changes in your email setup files:
• You’d create a redirection from all your email addresses you want to receive email from, like support@<yourdomain>.com to <yourdomain>firstname.lastname@example.org.
This email setup change will cause all your incoming support emails to be redirected to Inbenta, so you’ll want us to send emails on your contact center’s behalf. Next, configure your SMTP relay so that it’s accessed by our server, and provide us with your SMTP address and login credentials. Also, your “contact us” form will send incoming emails straight to our support ticketing system, so there’s no need to configure anything else
from your website.