Free webinar: Customer Self-Service in a Digital World

About this webinar

This free webinar focuses on the evolving trends of customers self-service and takes a look at common customer support implementations and how they can be easily upgraded to improve self-service rates.

You will learn different benefits of self-service options and what it takes for each to be deployed.

We will cover:

  • Industry trends and best practices
  • Agent-based support vs. self-service
  • Knowledge Browsing and Keyword Search
  • Conversational Search and Support
  • Real-life examples of NLP Search and Chatbots

Access the replay