About this webinar
This free webinar focuses on the evolving trends of customers self-service and takes a look at common customer support implementations and how they can be easily upgraded to improve self-service rates.
You will learn different benefits of self-service options and what it takes for each to be deployed.
We will cover:
- Industry trends and best practices
- Agent-based support vs. self-service
- Knowledge Browsing and Keyword Search
- Conversational Search and Support
- Real-life examples of NLP Search and Chatbots