Tourism industry: the bot as a player of the customer service shift

Ebook

Chatbots in Tourism

Download this ebook and discover how Skyscanner and Gol Airlines have transformed the way they interact with travelers.

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SOLUTIONS

Simplify travel assistance and reduce recurring support request

The smart platform to improve air travel experience, provide 24/7 support
for your passengers, and make travel a breeze. Chat, search, and helpsite solutions to improve efficiency and CX.

Discover the solutions

BLOG POST

8 Airline Chatbot Use Cases
You’ll Want to Implement

Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.

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CASE STUDY

GOL Airlines bot handles 90% of interactions on its own

GOL Airlines needed to relieve the pressure on their call centre, to improve customer satisfaction and to automate the simple queries that their agents were receiving. They turned to Inbenta to help them achieve these goals.

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