Methodological advice and users’ feedback in this ebook
Faced with the multiplication of interactions required, customer and reservation services within tourism operators can no longer respond efficiently and cost-effectively to all incoming requests.
Managing customer interactions primarily via email, or over the phone, is very time-consuming in terms of human resources and generates dissatisfaction due to long response times. Customers are often in a hurry!
In this PDF ebook, find out how self-service tools bring practical solutions to the actors of the tourism industry.
“A chatbot provides an automatic and immediate answer to all practical questions that do not require human intelligence.”
“There are many use cases: decision-making assistance on tourist offers, luggage tracking, booking support and assistance to travelers, practical information on existing bookings, advice and recommendations…”
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