The Secours populaire français offers more autonomy to its visitors thanks to an Inbenta chatbot
Secours populaire français has decided to implement a chatbot on its website in order to reduce the number of incoming contacts and to offer a faster response to people trying to contact them.
A chatbot with a
78% success rate
Faced with a high number of incoming contacts that had to be handled manually by its team members, Secours populaire français wanted to deploy a self-care solution that would offer greater autonomy to its visitors.
In this customer case, find out:
- The reasons why Secours populaire français decided to turn to a self-care solution
- The chatbot solution implemented by Inbenta
- The results obtained and the future evolution of this solution
Download the case study to discover this success story in more detail! 🚀