White Paper:
How Natural Language Processing Works

Customers are using natural language to find answers.

We use natural language as an everyday means to communicate with other humans through our innate ability to understand, process and utilize words. However, natural languages tend to come with many ambiguities and variations in meanings, making it difficult for computers to fully process text.

Enter natural language processing (NLP): the core of Inbenta’s technology.

Theoretical linguistic frameworks like the Meaning–text Theory (MTT) — used for constructing models of natural language — allow computers to process natural language by understanding the meaning behind every word.


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Basic information about data protection

Data processing entity: INBENTA.

Intended purpose of data processing: Query management and servicing customer requests.

Legal basis: The legal basis for processing is consent.

Data recipients: Your data will not be shared with third-parties unless under legal obligation to do so.

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For more information about this data processing and how to exercise your rights, see our full privacy policy in https://www.inbenta.com/en/about-us/privacy-policy/.