Customers are using natural language to find answers.
We use natural language as an everyday means to communicate with other humans through our innate ability to understand, process and utilize words. However, natural languages tend to come with many ambiguities and variations in meanings, making it difficult for computers to fully process text.
Enter natural language processing (NLP): the core of Inbenta’s technology.
Theoretical linguistic frameworks like the Meaning–text Theory (MTT) — used for constructing models of natural language — allow computers to process natural language by understanding the meaning behind every word.