55% of businesses currently offer customers some kind of self-service option.
Another 30% are considering chatbot & self-service technology as part of their channel-mix. Together, these findings suggest that self-service is quickly moving from a “nice-to-have” to a “must-have.”
This ebook will highlight the business benefit of using cognitive technologies – such as chatbots, natural language processing (NLP), machine learning, and artificial intelligence (AI) – to help companies get the most out of their self-service programs.
Get your self-service ebook now.