How to build an efficient
knowledge base

The knowledge base is the raw material of your self-service strategy. That is where your chatbot will go look for answers while interacting with human visitors. Without an optmized knowledge base, there are no answers!

This 4 pages guide describe the defining characteristics of a good knowledge base, and gives you the keys to an efficient building methodology.

What you’ll learn in this ebook:

  • Tips to efficiently frame the construction of your knowledge base.
  • Methodological keys and feedbacks from live projets.
  • Advice to continuously optimize your knowledge base.

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