Tips and best practices for building an efficient knowledge base
The knowledge base is the raw material of your self-service strategy. That is where your chatbot will go look for answers while interacting with human visitors. Without an optmized knowledge base, there are no answers!
This 4 pages guide describe the defining characteristics of a good knowledge base, and gives you the keys to an efficient building methodology.
“Knowledge base is the raw material for a bot, its fuel. Without it, there are no answers!”
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