How to build an efficient
The knowledge base is the raw material of your self-service strategy. That is where your chatbot will go look for answers while interacting with human visitors. Without an optmized knowledge base, there are no answers!
This 4 pages guide describe the defining characteristics of a good knowledge base, and gives you the keys to an efficient building methodology.
What you’ll learn in this ebook:
- Tips to efficiently frame the construction of your knowledge base.
- Methodological keys and feedbacks from live projets.
- Advice to continuously optimize your knowledge base.