Cofidis reduces incoming contacts
with Inbenta’s Dynamic FAQ
As the leading consumer credit provider in France, Cofidis receives numerous requests by email and by phone. The company asked Inbenta to optimize its self-service path and to implement a solution that would reduce the number of incoming calls.
See what happened in this customer case.
Discover how Cofidis is optimizing its self-service options
Cofidis decided to set up a Dynamic FAQ to enable clients to get answers to their questions more easily to deal with an increasing number of requests received by its advisers.
Read our customer case to learn about:
- The challenges facing the company
- Information about the dynamic AI-based FAQ solution
- The advantages for Cofidis.
Download the full case study to read this success story! 🚀