AG2R LA MONDIALE boosts customer satisfaction with Inbenta’s self-care solutions

French specialist in social and patrimonial protection, AG2R LA MONDIALE wanted to give more autonomy to its customers and thus reduce the number of incoming calls, while maintaining a satisfactory quality of service. The company therefore asked Inbenta to set up a Dynamic FAQ, coupled with chatbots, in order to automate the answers to simple questions.

A chatbot with a performance rate of 80%

AG2R LA MONDIALE wanted to give a commercial and pre-sales support dimension to the conversational solutions implemented in collaboration with Inbenta.

Discover in this case study :

The challenges faced by AG2R LA MONDIALE
The Dynamic FAQ solution coupled with several chatbots implemented by Inbenta
The results obtained and the future evolution of this solution

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