AG2R LA MONDIALE boosts customer satisfaction with Inbenta’s self-care solutions
French specialist in social and patrimonial protection, AG2R LA MONDIALE wanted to give more autonomy to its customers and thus reduce the number of incoming calls, while maintaining a satisfactory quality of service. The company therefore asked Inbenta to set up a Dynamic FAQ, coupled with chatbots, in order to automate the answers to simple questions.
A chatbot with a performance rate of 80%
AG2R LA MONDIALE wanted to give a commercial and pre-sales support dimension to the conversational solutions implemented in collaboration with Inbenta.
Discover in this case study :
- The challenges faced by AG2R LA MONDIALE
- The Dynamic FAQ solution coupled with several chatbots implemented by Inbenta
- The results obtained and the future evolution of this solution
Download the case study to discover this success story in more detail! 🚀