Scale customer support with
the top-performing automation platform
The tool you needed to automate support is here.
Reduce handling costs & boost digital self-service.
Increase conversion and engagement rates across all channels.
Join our 250+ happy customers!
Deliver a memorable conversational experience
Deliver a memorable conversational experience to your customers and employees, support your agents and cut costs with Inbenta’s 4-in-1 intelligent interaction automation platform:
1- Chatbot
2- AI-powered Knowledge Center
3- Enterprise Semantic Search
4- Livechat & ticketing
Benefit from our modules based on a powerful AI to answer questions from your customers and teams instantly and through their favorite channels.
Chatbot
Around-the-clock support that creates meaningful conversations
Chat instantly with your customers and employees through any channel. Guide them throughout their journey and provide them with automated answers.
Knowledge
Easy to access, 24/7 answers
Make it easier for customers to find what they need in seconds, on their own. Stop wasting time answering repetitive questions.
Search
Centralized knowledge, smart search functionalities
Help customers and employees find the information they need from your website, FAQ, workspace, and any other source based on real meaning, not specific keywords.
Messenger
A human touch across all your channels.
Don’t repeat or lose track of a conversation. Offer your agents a single tool to process requests: emails, social networks, etc. Incoming contacts are transformed into tickets. Connect it to a chatbot to escalate only relevant requests.
Relieve the stress of your support agents and cut costs
Free your agent’s time to help them focus on high-value requests.
-40%
inbound support requests
+10-20%
conversion rate
0
hours of training
30%
decrease in AHT
We can tell you why, but we rather let them
David Harrison
Contact Center Analyst
Alterra Mountain
“ It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”
Elisa Moreira
Customer Service Manager
GOL Airlines
“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier.”
Megan McCluskey
Senior Program Manager
CX marketing and communication
Allegion
“Developing new and creative ways to make information more searchable for our customers and our workers was key to improving both our customer experience and internal operations.”
A low-code solution with a powerful NLP engine
> Intuitive low-code solution that requires no technical skills.
> Easily connects with the software you already use
> Fast & seamless implementation: SDK, API, SaaS, or on-premise.
> Interaction automation platform featuring 4 modules to bring your conversational strategy to the next level: chatbot and live chat, AI-based Knowledge Center, AI-powered ticketing system, and enterprise NLP search.
