Podcast #5

Employee satisfaction
leads to better
customer service

Kevin Kvech
Director of Customer Care & Sales COE – AMTRAK

About this podcast

In this episode, we interviewed Kevin Kvech, Director of Customer Care & Sales COE of AMTRAK.

We chat about how AMTRAK is dealing with COVID-19 and how their customer service staff has staying power – with employee satisfaction comes better customer service.



Explore the power of AI and NLP
for your customers and agents

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