Podcast #15

Customer research
is one of the most vital
things you can do
for success

Dave Seaton
Vice President of Service Level Transformation
at nThrive


About this podcast

Today we interview Dave Seaton, Vice President of Service Level Transformation, at nThrive.

His advice is to research your customers — even if you think you already know them. They constantly change how they want to be contacted, how they want to be serviced, and what is important to them.



Explore the power of AI and NLP for your customers and agents

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