Podcast #1

How to get to a 95 NPS
score in customer service

Mike Grace
Customer Success – Cohesity

About this podcast

We interviewed Mike Grace, Customer Success Manager at Cohesity and talked about going from a behemoth company like Cisco to a newer and smaller company like Cohesity.

We discussed agility in customer service, how they get over 95 NPS score, and the future of customer support.

Explore the power of AI and NLP
for your customers and agents

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