Customer Interaction Management Platform using symbolic AI to maximize self-service

The fully automated Inbenta Customer Interaction Management Platform allows organizations to communicate, manage, and track all customer engagements. The intraoperative design of its modules enables seamless conversations across multiple channels. Start a conversation in a website and continue it on a mobile.

Inbenta’s combination of Symbolic AI and Natural Language Processing makes consumer interactions across all channels more intuitive.

THE INBENTA CUSTOMER INTERACTION PLATFORM

Chatbot

to develop Intelligent, Automated, Transactional Conversations

Search

to find relevant answers to customer questions using existing knowledge

Knowledge

to create and find knowledge for the organization

Messenger

a multichannel human to human interaction platform

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Benefit of an explainable AI that requires no training

Manage all your customers’ interactions in one exhaustive, yet easy-to-use interface. From your AI chatbot, your knowledge base to your intelligent search engine, the Inbenta Customer Interaction Management Platform enables you to edit content, monitor performance, and perform gap analysis in one federated tool.

By empowering your website visitors to find the answers to their questions in an automated way, our Customer Interaction Management Platform reduces the number of requests your contact center or support team receives, freeing up time for them to tackle more complex queries.

This powerful set of tools streamlines and optimizes user experience. The result is increased customer satisfaction that contributes to higher conversion rates and overall ROI.

Inbenta Customer Interaction Platform continuously gets smarter thanks to data collected while answering your prospects or customers’ queries.