Platform

Leverage Inbenta’s Symbolic AI and Natural Language Processing technology to automate your customer interactions, improve customer satisfaction and brand loyalty.

Optimize Self-service with the only Symbolic AI-powered
Customer Interaction Management Platform

The fully automated Inbenta Customer Interaction Management Platform allows organizations to communicate, manage, and track all customer engagements. The intraoperative design of its modules enables seamless conversations across multiple channels. Start a conversation on your website and continue it on a mobile device.

Inbenta’s combination of Symbolic AI and Natural Language Processing makes consumer interactions across all channels more intuitive.

Enhance the management of your customer interactions thanks to automation

Support your agents with automated tools so they can provide a superior customer experience

Improve customer satisfaction

Improve resolution times by freeing your agents from routine tier-1 support requests.

Increase ROI

Assist your agents in being more productive thanks to self-service and automation tools.

Achieve CX business goals

Manage costs, meet SLAs, and optimize the experience of high-value customers.

Benefit of an explainable AI that requires no training

Manage all your customers’ interactions in one exhaustive, yet easy-to-use interface. From your AI chatbot, your knowledge base to your intelligent search engine, the Inbenta Customer Interaction Management Platform enables you to edit content, monitor performance, and perform gap analysis in one federated tool.

The Inbenta Customer Interaction Management Platform enables your website visitors to quickly find answers to their most pressing questions, reducing requests that are escalated to your customer support team.

This powerful set of tools streamlines and optimizes user experience. The result is increased customer satisfaction that contributes to higher conversion rates and overall improved ROI.

While Inbenta’s Symbolic AI provides automated customer interactions without training, it increases its intelligence with every question it is asked.