Neoenergia implements 10 chatbots
to serve 5M utility customers
When the COVID pandemic hit, Brazilian energy giant Neoenergia was forced to close some of its physical branches, which demanded an alternative way to serve customers through digital channels. They turned to Inbenta to help them implement a WhatsApp chatbot, as well as an FAQ, to ensure that their customers would find the answers to their questions as easily as possible.
Dive into Neoenergia’s digital self-service project
Discover how, in the midst of the pandemic, Neoenergia managed to replace its physical branches thanks to digital channels.
In this case study, you’ll find:
- The challenges faced by Neoenergia
- The chatbot solution implemented by Inbenta
- Results obtained by the company and planned future developments
Read the full case study and discover this success story! 🚀