Live webinar

How to Reduce Your
Customers’ Issue
Resolution Times

About this webinar


The number of interactions has increased exponentially with the COVID-19 pandemic and companies can’t afford to recruit the amount of staff needed to efficiently deal with those queries. 

Faster service and faster resolution correlates with improved customer satisfaction.

In this free and live webinar, we will cover:

  • How automation compliments self-service to help businesses cope with the explosion of interaction volume
  • The importance of figuring out where in the process your customer service agents are losing time
  • Improve customer experience by freeing up call center employees from routine tier-1 support requests so they can focus on more complex tasks
  • Automating back-end processes thanks to case management and ticketing systems enables companies to assist their agents in being more productive, thus increasing ROI.


Register today for this informative webinar that will help improve resolution times and customer satisfaction during this pandemic era.


Join us


Sign up to join us on Wednesday, December 9th, 2020 at 9 AM PST / 12 PM EST (United States)


Speaker spotlight

Andrea Palten
Inbenta’s Podcast Host

Andrea Palten is the host of Inbenta’s Podcast “Future of Customer Service”.

Rams Subramanian
Director of Customer Success

Rams Subramanian is the Director of Customer Success at Inbenta. She is a strong customer advocate and has over 15 years of business and tech experience building and nurturing products that are customer focused.