Languages Supported by our Conversational AI
Understand your customers in whatever language they prefer
A multilingual conversational AI platform
supporting 40+ languages
Consumers are more likely to engage with conversational AI platforms that communicate in their preferred language. Powered by Neuro-Symbolic AI coupled with an exhaustive multilingual Lexicon, Inbenta conversational AI solutions are able to support nearly half of the world’s native-speaking population.
We offer some of the most widely spoken languages including Chinese, English, and Spanish but also less commonly spoken ones such as Catalan, Basque and Norwegian.
Why choose Inbenta to launch multilingual
conversational AI projects?
An NLP Technology that truly understands users’ queries
A key differentiator of Inbenta’s approach to languages lies in the fact that we use Neuro-Symbolic AI to power our NLP technology, meaning that we use symbolic reasoning and semantics in order to understand users’ queries. This powerful technology combined with our exhaustive Lexicon enables our conversational AI solutions to understand the exact meaning behind your customer’s queries and to provide them with an intelligent experience, answering their questions correctly regardless of the synonyms, slang, or misspellings used.
For example, if you were on a food delivery website you might use two questions such as ‘Can I order by check?’ or ‘Can I check my order?’.
While both are using the same words, semantically they have very different meanings. The first question would be expected to match with an answer about payment methods while the second will be paired with an update on the user’s latest purchase.
No training needed in 40+ languages
For the past 15 years, our team of native-speaking computational linguists has been developing an exhaustive Lexicon in all languages we support. Within each of the supported languages, we develop a ”General” and a “Custom” lexicon.
The “General” lexicon combines general knowledge of the language and relevant information for each of the verticals we work with, such as banking and financial services, e-commerce, insurance, travel, telecommunications, etc.
The “Custom” Lexicon is specific to each of our customers, tailored to fit their needs, and made to understand our customers’ specific terminologies.
“General” Lexicons are supervised and improved on a daily basis by Inbenta linguists in all 40+ languages, thus increasing the shared intelligence for all of our customers. This enables our customers to launch their conversational AI projects in several languages without any training in any of the languages we support.
Launch your project in several languages in no time
Having a “General” Lexicon developed and maintained in 40+ languages means that the general knowledge and understanding of each language is already there and available for all our customers to use.
This enables us to have a faster time-to-market than our competitors using machine learning-based technology, which needs a lot of data and time to train their model in each language needed.
And faster time-to-market means a quick return on investment for your multilingual conversational AI project.
Languages supported by Inbenta
Albanian, Arabic, Basque, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tagalog, Thai, Turkish, Ukrainian, and Vietnamese.
Additional languages are available depending on your requirements. Please get in touch with us to discuss your needs.
