Fnac boosts digital
self-service in Spain with Inbenta
After a few years of collaborating with Inbenta, and with
a chatbot, a live chat, and a help-center implemented on their site, Fnac discusses
its digital self-service projects and results in this case study.
Dive into Fnac’s digital self-service project
With 20% of their sales coming from online channels, Fnac has invested in AI tools to help customers find answers faster, namely:
- A customer-facing web chatbot
- An AI-powered help center
- A secret tool that will deflect support tickets
Read the full case study and discover the results!🚀