We have integrated our semantic search engine with the world’s most popular social network platforms. Together with NLP and predefined responses, you can seamlessly manage the large volume of messages from Facebook, Twitter, Instagram, Telegram, etc. and turn them into sources for reaching out to more customers in their shopping journey.
Built-in semantic clustering extracts hundreds of thousands of related comments and groups them by meaning, so you will always know what is happening across your entire social media landscape. In particular, the clusters focus on quality of customer service, performance of your delivery system, product and service prices and feedback from your marketing campaigns.