Integrate ticketing with Hyperchat and your support center staff will have greater flexibility to answer customer questions faster and more accurately. Not only does this cut down on the need for email responses, which are often slower, it will also result in better outcomes, which enhances the overall customer experience.
Now your agents can quickly access your website Knowledge Base, and Hyperchat is integrated with this powerful analytics management portal and ticketing system. This creates a better agent experience that allows them to convert conversations to emails. No more need to swap tools, applications or screens, mid-sentence. Fluid and seamless, as it should be.