The competitive customer support advantage
Our Email Management System’s response time for common ticket emails and online forms is fast, which will give you an edge over the competition. And it will give your customer service staff the power to answer the complex customer questions with the high level of attention they deserve.
Semantic Search Engine powered
From now on, only unresolved emails will reach your company’s email center. Thanks to Inbenta Semantic Search, you’ll save a ton of time, resources and revenue which would be lost on the bulk of user queries, which can be answered through auto responses.
Backstage Analytics included
The Email Management System has our patented statistics feature built into its framework. These powerful predefined workflow tools automate email routing, monitor information and send service-level agreements easily. It can also email auto responses and recommend responses and content to agents answering queries, together with our intelligent parsing tools.