Email Management

Email Management

Inbenta's Email Management cuts down ticket volume, increasing website sales volume. Faster response rates and greater efficiency managing incoming bulk tickets will leave a minimum of unresolved emails for your email center, allowing your support staff to focus on the most complex customer questions with the high level of attention they deserve.

Case Management Highlights

  • Inbenta's powerful email management and analytics can automate email routing and processing for faster response rates and greater efficiency
  • Integrated ticketing and chat solution for maximum flexibility and accuracy
  • Full access to the Knowledge Base for easy reference and issue resolution
  • Be highly responsive and reach out to your customers with social media integration
  • Semantic clustering groups comments and messages across your social media landscape for immediate feedback
  • Obtain detailed usage and performance analytics of your agents' productivity to optimize your workflows accordingly
  • Advanced categorization filters to organize your tickets more efficiently and accurately

Thanks to Inbenta Semantic Search, only unresolved emails will reach your company’s email center, saving time, resources and revenue that would be lost managing the bulk of user queries that can now be answered through auto responses.

The email management system has our patented statistics feature built into its framework. These powerful predefined workflow tools automate email routing, monitor information and fulfill service-level agreements easily. It can also email auto responses and recommend responses and content to agents answering queries, together with our intelligent parsing tools.