Support Ticketing.

Industry-leading ticket deflection of over
65% is hard to ignore.

What’s not is the supporting ticketing system behind it. So adept at answering redundant customer questions, that incoming tickets pushed to your service staff will drop to 35% or lower. At last.

Support Ticketing.
4 reasons to say yes.


Auto responses

Accurately match your site content to the most common questions, and answers bulk tickets automatically.


Email management

It can handle a high volume of customer support emails quickly, effectively and above all, professionally.


Priority classification

Gives your agents the power to easily assign tickets to the right department, ensuring a resolution every time.


Social media management

Lets you transform messages from channels like Twitter and Facebook, consumer sites and forums into an open ticket.


You want quick responses to customers, no matter how they contact you.

Meet artificial intelligence with real wisdom.

Inbenta Support Ticketing gives you more control of your customer support than ever. Through NLP, it answers the majority of your customers’ questions, only connecting them with an agent for complex questions.

Working tirelessly, 24/7, it instantly and accurately responds to customer FAQs from tickets, tweets, posts, even emails, on your web and mobile sites and across social media.

All told, nearly 7 of 10 support tickets get directed away from your customer service staff, which puts between $4 and $20 per incident, back in your pocket.

Monitor, measure and monetize with Inbenta Backstage Analytics.

Take advantage of this real-time analytics solution that captures all your behind-the-scenes data and centralizes it in one application.

Elegant, easy-to-navigate
dashboards and tabs.

  • Track the progress of a project
  • Maintain & edit knowledge bases
  • Process support tickets
  • Easily manage content
  • Look up answers
  • Respond to questions

The industry list keeps growing.
Just like our customers.

  • Banking
  • Cloud technology
  • Consumer
  • E-Commerce
  • Fintech
  • Government
  • Healthcare
  • Insurance
  • Mobile Security
  • QSR
  • Retail
  • Sales and Marketing
  • SaaS / Software
  • Telecom
  • Transportation
  • Utilities
  • Your industry here

“80% of today’s contact center customer service won’t meet tomorrow’s business needs.”

Dimension Data

Repeat questions can push a
help staff to its limits.

Get support ticketing that won’t.