Industry-leading ticket deflection of over
65% is hard to ignore.
What’s not is the Supporting Ticketing System behind it. So adept at answering redundant customer questions, that incoming tickets pushed to your service staff will drop to 35% or lower. At last.
4 reasons to say yes.
Accurately match your site content to the most common questions, and answers bulk tickets automatically.
It can handle a high volume of customer support emails quickly, effectively and above all, professionally.
Gives your agents the power to easily assign tickets to the right department, ensuring a resolution every time.
Social Media Management
Lets you transform messages from channels like Twitter and Facebook, consumer sites and forums into an open ticket.
You want quick responses to customers, no matter how they contact you.
Meet artificial intelligence with real wisdom.
Inbenta Support Ticketing gives you more control of your customer support than ever. Through NLP, it answers the majority of your customers’ questions, only connecting them with an agent for complex questions.
Working tirelessly, 24/7, it instantly and accurately responds to customer FAQs from tickets, Tweets, posts, even emails, on your web and mobile sites and across social media.
All told, nearly 7 of 10 support tickets get directed away from your customer service staff, which puts between $4 and $20 per incident, back in your pocket.
Monitor, measure and monetize with Inbenta Backstage Analytics.
Take advantage of this real-time analytics solution that captures all your behind-the-scenes data and centralizes it in one application.
dashboards and tabs.
- Track the progress of a project
- Maintain & edit knowledge bases
- Process support tickets
- Easily manage content
- Look up answers
- Respond to questions
The industry list keeps growing.
Just like our customers.
- Cloud technology
- Mobile Security
- Sales and Marketing
- SaaS / Software
- Your industry here