Sentiment analysis equals more happy customers
If you do business across multiple sales channels then you know the importance today of customer reviews, or any sort of online feedback for that matter. With sentiment analysis, you’ll now have a powerful tool that instantly categorizes everything as positive, negative or neutral, so you can take action as it happens.
The best way to know how people view your brand
The sheer volume of customer reviews, comments and opinions can make moderating, monitoring and responding a huge task which may require a big investment in time, money and employees. But those days are over, thanks to sentiment analysis, built to instantly understand what customers are saying in support tickets, incoming emails and content and interactions across all of your social media channels. Now that’s something to be happy about.
Check out this great client example: