Out with the old, in with the new
Old search engines don’t understand natural language. If there’s a lot of redundant email traffic, it’s likely because people are struggling to find answers on the website. Questions flood the support center — and because it operates on an older search engine — agents struggle to find answers to both common and more challenging support issues. Inbenta has the solution: semantic search.
Meet the Inbenta Semantic Search Engine
If you want to drastically reduce or eliminate your customer wait times and increase the speed of support team responses, our semantic search engine will cut down on response times and decrease the number of support emails. How, you ask? Because this powerful technology comprehends the intent behind customers’ questions, so it will deliver more accurate, relevant answers without live agent intervention.
Adaptive and easy to integrate and deploy
Our intelligent adaptive learning technology will reduce the amount of common, repetitive questions agents frequently answer, which will lower customer support costs and increase help desk productivity. Designed to be integrated quickly, we can scale and deploy it on most enterprise architectures.
Instant customer service that’s customized
Our intelligent search engine intuitively creates a personalized online experience that’s unsurpassed when connected with our other self-service features. Whether we employ instant answers or build a 24/7 virtual concierge for your website, you get to decide how your customers consume your content and experience your brand.
Give your support center great support
Our technology cuts down on support emails by answering questions before they ever reach your contact center. Integrating semantic search is the best way to empower agents to instantly answer tickets that do make it through, because it acts as the first line of defense against heavy email volume to your customer support center. It’s the perfect artificial intelligence customer service solution to automate multiple resource and time-consuming functions, which in turn will increase agent response times and enhance the overall customer experience.
Semantic search is a great find
Choose Inbenta to upgrade or update your search engine and enhance your customer service and support. Your team will appreciate semantic search because it’s easy to integrate and robust for the enterprise; your customers will love it because it’ll give them answers immediately, with pinpoint accuracy and maximum relevancy.