The first step is expert linguists at Inbenta custom-build a structured, rich and exhaustive knowledge database according to your business needs. Then continually enrich the Dynamic FAQ feature and its knowledge database according to the evolving needs and tastes of your customers.
Better customer service
You’ll get up to 85% of your customers’ questions answered with pinpoint accuracy and relevance. Which will without a doubt, greatly enhance the customer experience, customer retention and customer support.
Simple inquires through email and phone make up 80% of all customer questions. Dynamic FAQs will change all that, addressing these very questions through your newly enhanced knowledge base. There’s no better time.