Our solution works like a search engine just for your site, with more power and a greater depth of understanding for your business. Because Inbenta Search can understand what your customers say rather than just scanning for keywords, it delivers more accurate results.
Powerful search = the right answers.
It’s that simple.
If your customers can’t find something on your website, or your staff can’t find the info they need in your knowledge base, you need a better search engine.
Can your current search understand jargon, misspelling and long tail searches? In the online world, you have one chance with the customer.
If they don’t get the result they want they will go to another website.
But what if the information they were looking for was there all along?
“An average office worker can spend up to 2.5 hours
a day searching for information.”
Intelligent search will enrich your customer’s experience and enable staff to find the information they need quickly:
- Artificial intelligence – provides a coherent brain for your search engine.
- Natural language processing – your search engine will understand exactly what is asked.
- Machine learning – ensures your search engine constantly improves by reviewing previous searches.
- Understands jargon, misspellings and slang.
- Understands and converts weights, measurements.
- Instant answers are shown as you type.
- Understands long tail searches (50% of searches exceed four words).
- Powerful spider and crawler capabilities to easily index information.
- Federated search allows multiple sources to be indexed.
- Indexes thousands of documents easily.
- Reduces customer effort and contact center costs.
- Available in 25 languages.
- Integrates easily with legacy systems.
See how it works
“Inbenta has gone above and beyond to provide this. The product has helped over 90% of incoming users find answers on our support page.”
For office staff and customer-facing positions, any reduction in the amount of time spent searching for answers will benefit your business. Machine learning takes the extra step by understanding the best answers and offering recommendations based on propensity, making life easier for your staff and customers.
Elegant, easy-to-navigate dashboards and tabs.
- Track the progress of a project
- Maintain & edit knowledge bases
- Process support tickets
- Easily manage content
- Look up answers
- Respond to questions