4 reasons to say yes.
Extensive multilingual knowledge
We fully support over 25 native languages and counting, including English, Spanish, Italian, Dutch and German.
Natural language processing
NLP understands the nuances of human conversation, so it answers a query based on meaning, not individual keywords.
Works with existing knowledge bases
It also pulls results from your FAQs, documentation and other help content, plus your CRM.
Integrates seamlessly with web & mobile
This includes all devices plus Desk.com, Endeca, Facebook, Google, Salesforce Service Cloud and Zendesk.
Convince customers, and you’ll convert them.
Along with your entire team.
Inbenta clients like Groupon and Ticketmaster can attest to the consistency and reliability of Enterprise Search, our very own intelligent, AI-fueled answer to repetitive, incorrect search and support questions.
It’s a foundation built on 10+ years of R&D invested in natural language processing, which uses tools like instant answers and sentiment analysis to understand what your customers type, then it reads between the lines to respond with the correct result over 90% of the time.
Monitor, measure and monetize
with Inbenta Backstage Analytics.
Take advantage of this real-time analytics solution that captures all your behind-the-scenes data and centralizes it in one application.
dashboard and tabs.
- Track the progress of a project
- Easily manage content
- Look up answers
- Maintain & edit knowledge bases
- Process support tickets
- Respond to questions
The industry list keeps growing.
Just like our customers.
- Cloud Technology
- Mobile Security
- Sales & Marketing
- SaaS / Software
- Your industry here