An issue is deflected when a visitor fills in a contact form for submission, but does not eventually submit it, because Inbenta presents them with the information they were looking for through a list of content before they complete the process. For example, they would click on the “Contact Us” option, open the contact form and fill in the details. As they do so, Inbenta delivers a list of contents in a pop-up box that successfully answers the user’s query. As a consequence, they no longer need to submit the contact form.
This powerful technology comprehends the intent behind customers’ questions, so it will always present more accurate, relevant answers without live agent intervention. This drastically reduces, or even eliminates customer wait times and increases the speed of support team responses by decreasing the number of support emails. And because every company has its own branding guidelines and UI/UX preferences, we give you the power to customize the look and feel of your search experiences and provide you with a variety of tried and tested search UI options that can be deployed in seconds.