Every different potential answer represents “intent” in Chatbot jargon. At Inbenta, defining an intent is extremely easy: you only need one simple sentence to identify an intent. For example, the following sentence can define an intent:
“How can I get a refund”
With Inbenta, there is no need to add additional rephrasing, or keywords, or long learning tagging processes. The Chatbot handles all these complexities automatically when it processes user questions to match them with intents.
“I want my money back”
“Can I return the item”
“Is there a way to recover what I paid”
All these queries will automatically match the intent we originally defined above. This makes creating the Chatbot tremendously simpler, without any expensive training requirements.