Yell is a leading international business directory operating in the classified advertising market in the United Kingdom, the United States, Spain, Argentina, Chile and Peru. Yell puts buyers in touch with sellers through an easy-to-use integrated portfolio of cost-effective advertising products that are available in print, online, and by telephone.

The ticketing system developed for Yell helps their mail center agents to answer in a fast way the issues generated by the users, particularly those related to the maintenance of the business ads published at “páginas amarillas”.