Webjet is an online search for all things travel. Everyday, they receive thousands of customer support questions from their customer base. They want to ensure that their customers were finding the answers to their questions, no matter what time zone they are in and no matter how the question is asked.
Inbenta was implemented to understand Webjet’s detailed knowledge base and FAQs. Now, with the power of AI and natural language processing, Webjet customers are finding their answers quickly and easily without calling customer service or sending an email to support.