Webjet

Webjet is a travel booking website offering flights, hotels, holiday packages, cruises, car rentals, travel insurance and travel deals. The company has operations in Australia, New Zealand, North America, Singapore and Hong Kong. Webjet also has a franchise agreement for brand and booking engine associated technology licenses with BidTravel, South Africa, as well as business-to-business solutions through Lots of Hotels, a subsidiary of Webjet Limited established in Dubai and London in 2012, and Sun Hotels, acquired by Webjet Limited in 2014. In June 2016, Webjet acquired Online Republic for $59 million, a move to strengthen its presence in the online travel space worldwide.

Webjet is an online search for all things travel. Everyday, they receive thousands of customer support questions from their customer base. They want to ensure that their customers were finding the answers to their questions, no matter what time zone they are in and no matter how the question is asked.

Inbenta was implemented to understand Webjet’s detailed knowledge base and FAQs. Now, with the power of AI and natural language processing, Webjet customers are finding their answers quickly and easily without calling customer service or sending an email to support.

 

What it looks like: