Vyond, formerly known as GoAnimate, enables users to create, host and download 2d animated videos. Originally they were primarily focused on individuals but when it was asked to be co-founding partner of YouTube/Create, the business took off. In 2011 GoAnimate for Schools was launched and dedicated business features went live in 2012. Vyond now has several million users around the world and continues to grow rapidly.

Along with its easy learning curve and simple do-it-yourself tools, Vyond wanted to offer its customers a superior self-service experience so that they could continue creating awesome videos without missing a beat. Upon implementing Inbenta’s AI-powered, intelligent search the number of Vyond customer’s choosing to search instead of submitting emails with questions has increased 22%. And of the customers searching for help, almost 73% of them are finding answers on their own. This is a 38% increase in answers found since introducing Inbenta’s technology.

This is just the beginning and we are looking forward to seeing these stats continue to improve because Inbenta is not only a big fan of Vyond, we are customers!

“Using Inbenta was the key to understanding and closing important knowledge gaps in our self-help content. In just a few months, we achieved an 89% self-service rate. The implementation was a breeze (just a single line of javascript), the Inbenta team is terrific, and our customers are finding what they need at a rate 40% higher than before. Success!”

Mark Deaton
Head of Customer Success
GoAnimate, Inc.