The goal for Skyscanner was to give their community better FAQ search results before a purchase was made. Within a few weeks, Inbenta migrated Skyscanner’s existing FAQs, using our knowledge base spider. Now, when customers have a question, the results that are presented are far more relevant. Within only a couple of weeks, Skyscanner is seeing a great increase in their self-service numbers.
Languages Skyscanner uses with Inbenta:
English, Japanese, Korean and Chinese.
What it looks like: