RealNetworks creates innovative products and services that make it easy for people to connect with and enjoy digital media. RealNetworks invented the streaming media category and continues to connect consumers with their digital media both directly and through partners, aiming to support every network, device, media type and social network.
RealNetworks has many products and divisions. They wanted to create a seemless search experience for customer support on their website that had the power to search their various Knowledge Bases and websites. By using Inbenta, RealNetworks now enables customers to find the answers to questions quickly and easily, without having to make a call to their call center.
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