Lojas Renner is the second biggest group of department stores in Brazil, with a leading and expanding trajectory. The company was the first in Brazil to trade 100% of their shares on the stock exchange and on the Novo Mercado.
Renner has a strong corporate culture with management focused on satisfying the customer. In 1996, Renner created the Encantômetro, an electronic panel placed outside every store, with the aim to monitor the quality of customer service and the perception and extent of the customers’ satisfaction.
Lojas Renner, one of the largest department stores in Brazil, integrates dynamic FAQs into its online customer service, thus helping their clients to solve their issues. Also, Lojas Renner has the Inbenta Ticketing System, which facilitates the work of online assistants to manage and answer customer emails.
“Inbenta has provided Lojas Renner an evolution in online customer service. Our partnership has lasted four years and Inbenta has made huge improvements to our customer support and made cost reductions that have been so important for our business. Today, for example, more than 30% of e-mails are avoided through the instant answer feature.”
Corporate Marketing General Manager
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