LiveNation.co.uk is growing to become the world's largest concert search engine. They are dedicated to helping live music fans more easily and quickly find concert tickets and information about their favorite artists and venues. They are constantly rolling out new features to improve the user's concert search experience. Many of these are in response to suggestions from fans.
Live Nation Entertainment is the world’s leading live entertainment and e-commerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.
Inbenta is deployed by LiveNation in several countries, to provide online help to users on their websites. You can find Inbenta under the “Customer Service” in every LiveNation website, by means of a search box and several FAQ sections designed to help users with problems or doubts while purchasing their tickets for a show. In case the user’s doubt cannot be solved with the FAQ, several contact forms also developed by Inbenta can be filled in.
Besides, LiveNation call center uses Inbenta’s Email Management System to solve their users’ incidents.