Built with flexibility in mind, iFormBuilder offers the most dynamic and powerful form building platform available.
Whether you’re a small business looking to increase inspection and warehouse efficiency, or a Fortune 500 company looking to roll out data collection programs across multi-national divisions, iFormBuilder has the tools and dynamic form building to get the job done.
iFormBuilder signed with Inbenta for the “Inbenta for Zendesk” solution. Their primary driving force for using Inbenta was a need to find a way to keep their customer care team efficient and lean.
By using Inbenta, their highly skilled technical support team members no longer had to use their valuable time answering basics and redundant questions that were already in their FAQ/website, but customers didn’t look in the FAQ or couldn’t find their answers, so would escalate to emails. Now with Inbenta, in less than 1 month, we have deflected almost 25% of the emails.
When IFormBuilder signed with Inbenta for the “Inbenta for Zendesk” solution, the dedicated Technical Support agents were pleasantly surprised to see that immediately after deployment of Inbenta’s Natural Language Technology in their Zendesk Forum Search, as well as the deployment of “instant answer”, they experienced in 1 month, deflection of emails by 25%.
Now, their customers are able to find relevant answers for basic questions, that were already in their FAQ website. This allowed their highly technical support agents to focus on the more ‘complex’ customer questions, which helped free them to provide better, quality support for the more technical issues.
Having Inbenta’s natural language search solution was equivalent to having another agent (or two) on their team, fielding and providing relevant (and redundant) answers to their customers.