Groupon is a global leader in local commerce, making it easy for people to search and discover great businesses at unbeatable prices. They attract thousands of customers daily to their site to search or inquire about products, services and policies. To keep up with the growing demand of searches that could overtake their call center, Groupon needed an affordable solution that offered instant customer support. With Inbenta’s Semantic Search Engine and self service features as a first line support for their customers, Groupon support can answer far more of their emails instantly.

Using a semantic Enterprise Search box on their customer support page, customers can easily access Groupon’s knowledge base to find answers to all common questions. The dynamic FAQs under the search box allow customers to quickly scan only results that are highly relative to the user query.

 

Groupon gives people immediate answers with semantic search

 

With Inbenta’s Enterprise Search, Groupon is able to offer over 1 million answers to its customers, which means lower email wait times and faster customer service. You can find Inbenta under Groupon’s customer support page. To subscribe to Groupon emails or to search our marketplace of deals, visit www.groupon.com. To learn more about the company’s merchant solutions and how to work with Groupon, visit www.grouponworks.com.

 

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