GIO is an Australian home and motor insurance provider. The company, which is owned by the Suncorp Group, offers insurance products, such as car, home and contents, CTP, boat, caravan, travel, business, public liability and workers compensation and life, primarily in the state of New South Wales and the Australian Capital Territory. The insurer was originally founded as the Government Insurance Office New South Wales in 1927 to provide workers compensation insurance and adopted the name, GIO. The insurer listed on the Australian Stock Exchange in August 1992 and in January 1999 was acquired by AMP Limited. In 2001, the Suncorp Group acquired GIO as part of AMP's general insurance interests. Throughout GIO’s 80-year history, it has maintained a strong commitment to the local community and currently supports organisations such as Fire and Rescue NSW, New South Wales Rugby League, Wheelchair Sports NSW and Youngcare.
GIO uses Inbenta’s patented AI SaaS technology to understand the meaning of their customer’s online questions without the help of a live agent. As an insurance company, many of the questions GIO receives are of a personal or urgent matter, and they wanted to ensure their customers were receiving attention as soon as they wanted it. With Inbenta Natural Language Processing and intelligent lexicon, GIO is able to answer customers quickly and easily. This also helps reduce incoming calls to their call-center and customer support tickets. This reduces GIO’s customer support spend while greatly increasing customer happiness and brand affinity.
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