Franklin Planner

Franklin Planner’s e-commerce search using natural language technology saw a 35% click-to-cart efficiency


 

“FranklinCovey Organizational Products recently partnered with Inbenta as we were looking for a new search tool that would enhance customer experience on our website. Inbenta has been one of the best and easiest partners that I have ever worked with. When we were going through a presentation of their software, they told us that the implementation was simple and only required two lines of code to get underway. I was skeptical, but they were true to their word. The implementation met our project deadlines and has exceeded my expectations. Even though we only recently deployed Inbenta – we already have proven positive results such as a 20% conversion from search to cart and 35% click to cart efficiency. The most impressive aspect of the implementation was their follow up. The Inbenta team was responsive to all of our requests and questions and the turn-around time was within 24 hours.

Jared Lee
Vice President, E-Commerce
FC Organizational Products
 

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