ERV is the market leader among German travel insurers with more than 100 years’ experience in the industry. With its international network, ERV offers its customers optimum service before, during and after their journey.

ERV is part of the German ERGO Group, one of the largest insurance groups in Europe. It has more than 40,000 full-time employees operating in over 30 countries throughout Europe and Asia.

Inbenta’s Semantic Search Engine is being used by ERV to find the meaning behind their customer’s questions, along with the instant answers mail deflection tool to rapidly automate answers for common inquiries.

What it looks like: