CA Technologies, formerly known as Computer Associates International, Inc. and CA, Inc., is one of the largest independent software corporations in the world. CA Technologies is a multinational, publicly held company headquartered in New York. The company creates systems software that runs in mainframe, distributed computing, virtual machine and cloud computing environments.
CA Technologies has a huge knowledge base, but besides that, they also host forums and online support FAQs. They wanted a way to combine all of these items into one intelligent search for customers.
Inbenta now powers CA Technologies search, allowing customers to find exactly what they are looking for, the correct answer to their question, or the discussion to join, based on natural language processing.
Here is what it looks like: