Bingle Insurance is an Australian-owned car insurance provider. It is a part of the Suncorp Group, a top 25 ASX listed company, which includes Australia’s largest general insurance business by Gross Written Premium.
Bingle was launched in 2007 and focuses on providing low-cost comprehensive car insurance for low-risk drivers. Its policies are sold completely online, eliminating large overheads from the purchase process, and cuts out the costly features offered by other insurers. The savings are then passed on to its policy holders.
With Bingle being a completely online car insurance company, they needed an easy way for customers to find the answers to their detailed questions on the website. Thanks to Inbenta’s AI-powered intelligent search, customers find the answers to their online queries like never before. Inbenta’s patented technology presents search result by matching the meaning of the question, instead of just keyword matches. Since enabling Inbenta into their core online customer support, Bingle is reducing incoming support tickets and making their customers happy with fast and meaningful answers.