América Móvil is a Mexican telecommunications corporation headquartered in Mexico City, Mexico. It is the fourth largest mobile network operator in terms of equity subscribers and one of the largest corporations in the world. América Móvil is a Forbes Global 2000 company. A venture of Carlos Slim, América Móvil provides services to 289.4 million wireless subscribers, 34.3 million landlines, 22.6 million broadband accesses and 21.5 million PayTV units as of the end of 2014.
Inbenta uses natural language processing and semantic search to answer America Movil’s customers’ questions quick, easily and most importantly with answers that make sense. Since launching Inbenta, America Movil has deflected thousands of emails and calls to call centers, thus reducing their customer support cost.