Act-On Software provides the leading sales and marketing engagement platform for the 21st century business. Simple to operate but powerful in its results, elegant in its user experience and comprehensive in its functionality, Act-On's cloud solution powers over 3,000 companies in their engagement efforts across all stages of the customer lifecycle -- attract, capture, nurture, convert, and expand. The platform's out-of-the-box integrations with popular standalone tools are further complemented by Act-On Anywhere™, a business productivity application that extends the use of marketing automation across web-based environments. Headquartered in Beaverton, OR with eight additional offices across three continents, Act-On has been recognized for its superior product and rapid business growth by Deloitte, Forbes, and Inc. Magazine.

Act-On powers their customer support search using Inbenta’s Natural Language Technology

 

 

Act-On has thousands of customers creating millions of marketing campaigns through their software at all hours of the day. Customers had questions that were time sensitive and urgent. Act-On wanted to provide answers to their customers as quickly as possible. They needed a super-powered search.

By utilizing Inbenta’s intelligent search with dynamic FAQs, they are able to provide accurate answers to questions, without making customers submit a ticket or call the call center.

 

Below is a screenshot from the Act-On support center

 

 


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