SUPPORT

5-Star Conversational Support at Your Fingertips

The best support is smooth, seamless, and channel-agnostic.

Discover Conversational AI and implement automated support flows that will delight customers, strengthen their loyalty to your brand, and help your teams be more efficient.

– Conversational AI chatbot
– Livechat escalation
– Self-serve helpsite
– Semantic search
– Email automation
– Omnichannel, centralized ticketing

90%

of self-service

-40%

of inbound contacts

35+

languages available

3-layered service for a top-class support experience

  • Automate answers to repetitive,
    low value-added requests

    Tired of repeating the same answers to thousands of customers every day? We’ve got you covered. Implement a self-service support strategy and work with a 1st level of automated support.

    • Conversational AI chatbot that understands queries in natural languages and finds the most appropriate answer.
    • Knowledge Center with semantic search technology to help users find what they need 24/7 all year round.
  • Escalate complex queries to your agents through live chat & ticketing

    Not all support requests can be automated.

    Some are going to need help from your agents, technicians, etc.
    Therefore, having a robust self-serve system that can escalate complex requests is key.

    At Inbenta, we power two solutions to assist agents in answering requests.

    • Live chat solution to which our chatbot can escalate complex cases when it can’t properly answer and satisfy the customer needs.
    • Omnichannel ticketing solution that can create tickets from contacts in email, social media, web forms, support forums, and even SMS!
  • Anticipate customer needs with a proactive chatbot

    Don’t wait to reach out to your customers until they already need your assistance.

    Show them you care by anticipating their needs. Open a chatbox and automatically send messages to your customers when:

    • they visit your support page
    • their contract or subscription is about to expire
    • you’ve made changes to your products or services
    • etc.

Shortest time-to-value!

We make launching your support projects a breeze. Thanks to a unique technology that demands 0 training, and ready-made industry content templates, you’ll get started in no time. Our strong team of professionals will also assist you during the launch and help you ensure continuous improvement along the way.

  • Multilingual NLP
    AI that speaks your language

    Some companies will translate your content using machine translation. We don’t need to. Our proprietary lexicon is available in 35+ languages and our AI understand queries in all of them, no training or translation needed.

  • Omnichannel capabilities
    We integrate with all the apps you love!

    Head to our AppHub and discover the countless integrations available to you.

  • Expert team to serve you
    Our AI experts will guide you all the way

    A support project is as great as the tech stack and the team it involves. Our experts can guide you and assist you in building your projects and taking them to success.

  • Ready-to-use templates
    Content made for your vertical, ready to be used!

    We’ve curated a pre-packaged number of industry contents (telecom, banking, insurance, e-commerce, etc..) so you can get started right away!

EBOOK

The benefits of automating your Customer Service

Discover in our latest ebook the 3 key elements to provide the best support there is.

From technology to best practices, you’ll learn how to automate the first layer of support to improve answer rates, reduce churn and keep customers loyal and happy!