Solutions Engineer (based in Foster City, USA)

Who are we?

Our talented team of Inbentors is transforming the landscape of Artificial Intelligence and Natural Language Processing for Chatbots & Search.

Our goals: to increase user online self-service, free up human resources, and architect solutions that bring higher relevance to our clients’ users.

Inbenta works as a Natural Language Processing engine that is consumed through our APIs (directly, or using SDKs), or through a custom client implementation. Using natural language processing, Inbenta understands the user questions’ meaning and responds with the best answers available in the Knowledge Base, based on semantic proximity and previous user interactions. Additional tools allow for the Chatbot to link to external services, and for the search to parse through external knowledge.

What are we looking for?

We are looking for an enthusiastic and talented Solutions Engineer to join our Foster City office.

You will lead the efforts to architect, integrate and use the Inbenta product line in so that our clients get the most out of the available tools to consume our services.

The Solutions Engineer role is for engineers who thrive on finding creative solutions to U.S. customer problems and enjoy educating others. This is a project management, development and customer facing role.

Sounds interesting? if you’ve never worked directly with customers, executives or experienced the thrill of impacting a sale and the direction of the company, you should know that it is a very fulfilling sensation.

Day-to-day activities:

The main activities on your day will be:

  • Design high-level architectures and accelerate the sales cycle by bringing your technical
    acumen to bear when engaging with new, potential customers. You will be challenged to
    work across a variety of customer issues and needs.
  • Own the project plan and deliverables for new onboarding clients.
  • Support our integration partners with your technical knowledge and solutions
    architecture expertise.
  • Identify resource constraints and proactively seek solutions and communicate
  • Work with engineering team to mitigate resource constraints and delegate tasks.
  • Manage cross-functional technical projects while learning and supporting a group of
    products in various stages of maturity.
  • Collaborate with engineering on a daily basis. Our product engineers work in
    small teams that influence the direction of our products– you are the liaison between a
    client, its project, and the product team.
  • You will provide hands-on project management during all phases of the project life cycle
    (analysis, design, development, testing, implementation, and post implementation


Minimum requirements:

  • Hands-on, technical, problem solver with attention to details.
  • Education: Degree in Computer Science, Engineering or related.
  • Experience: 1 year of experience in the job offered or a related position.
  • Demonstrable experience in Web development, non-professional experience considered.
  • Fluent or Native English.
  • Demonstrable knowledge in Internet technologies, standards and protocols, including HTTP(s), Web application architecture and design, HTML, CSS, JavaScript, RestFul APIs.
  • Experience in technical project management, pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.

Preferred experience & skills:

  • Advanced project management skills, ability to maintain a backlog across projects, teams, multiple stakeholders, clients and technical priorities.
  • 2-3 years experience in a SaaS B2B company or technical web consultancy, and track record of success managing technical projects.
  • Proven experience/skills writing Technical Specs, Requirements Documentation or SOW’s.
  • Experience with project management tools (e.g., Jira, Confluence, etc.) is a plus.
  • Excellent written and verbal communication skills

You’ll be part of a motivated self driving team of SEs and support engineers, surrounded by
the company’s executives and customer-facing colleagues. This team is a heavy influence
in the product roadmaps as the evolving market needs are filtered through us. Here, you will
never run out of discussions.

What do we offer?

  • A full-time position based in the Foster City office.
  • At Inbenta we value initiative, creativity, imagination and responsibility. Full training and continuous learning.
  • A paced, multilingual and multicultural environments, due to Inbenta’s worldwide clients.
  • A chance to work and add value to a multi skilled team of software engineers, computational linguists and sales.

What will make you successful in this role?

  • A chance to work and add value to a multi skilled team of software engineers, computational linguists and sales.
  • The www is not a mystery for you, you have extensive knowledge on web apps and the most common underlying technology stacks. You have used JavaScript extensively and had fun in the process.
  • You have great communication skills, inspire confidence when working closely with stakeholders across any function and level within an organization.
  • You enjoy working directly with clients at any vertical, from a Technical Q&A session with executives to a quick call with developers.
  • You are driven by curiosity, a problem solver with the ability to work cross-functionally to resolve any issue.
  • You are self-motivated to continuously learn and serve as a trusted advisor for your colleagues.
  • You have excellent aptitude in analyzing data and designing solutions.

Want to join our team?

Apply now