Customer Support Engineer (Japan)

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What are we looking for?

We are looking for an enthusiastic and talented Customer Support Engineer to join our Inbenta Japan team.

Inbenta works as a Natural Language Processing engine that is consumed through our APIs. Using Natural Language Processing, Inbenta understands the user questions’ meaning and responds with the best answers available in the Knowledge Base, based on semantic proximity and previous user interactions.

The Customer Support Engineer role is a customer-facing role.

Sounds interesting? You’ll also learn how Inbenta’s Natural Language Technology works and how to fine-tune it for our Japanese customers!

Your main responsibilities will be:

  • Communicate with Inbenta’s Japanese customers and partners.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Communicate with developers in Barcelona through Jira to follow up on the development status.
  • Follow communication procedures, guidelines and policies.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Adapt existing knowledge bases for the customers’ use in different products.
  • Perform local lexicon adjustments based on the needs of the instance.
  • Debug matching issues and identify the best solutions.
  • Continuous collaboration with the teams both in Tokyo and Barcelona.

Requirements:

Minimum Requirements:

  • Native fluency level in Japanese.
  • Business fluency level in English.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Quick learner.
  • Oriented to detail.
  • Excellent communication and presentation skills.
  • Interest in Japanese language or Japanese linguistics.
  • Ability to organize, multi-task, prioritize, and manage time effectively.

Preferred Experience and Skills:

  • Previous Jira experience.
  • Web technology skills or UX knowledge.

What do we offer?

  • Fully remote full-time position anywhere in Japan.
  • At Inbenta we value initiative, creativity, imagination and responsibility.  Full training and continuous learning.
  • A paced, multilingual and multicultural environment, due to Inbenta’s worldwide clients.
  • A chance to work and add value to a multi-skilled team of software architects, computational linguists and user experience specialists.

 

 

Data Protection and Privacy Policy:

By submitting this form you are accepting the Data Protection and Privacy Policy.

     Data processing entities:  

               –  Brazil: INBENTA BRASIL CONSULT E TECNOLOGIA LTDA.
–  France: INBENTA FRANCE, SARL.
–  Spain:  INBENTA HOLDINGS INC. SUCURSAL EN ESPAÑA.
–  US: INBENTA TECHNOLOGIES, INC.

     The intended purpose of data processing: CV management and staff selection process. 

     Legal basis: The legal basis for processing is consent.

     Data recipients: Your data will not be shared with third-parties unless under legal obligation to do so.

     Rights: You can exercise your data protection rights by email to [email protected]

For more information about this data processing and how to exercise your rights, see our full privacy policy in https://www.inbenta.com/en/about-us/privacy-policy/